Customer Service Systems Analyst

Job Summary

A company is looking for a Customer Service Systems Analyst.

Key Responsibilities:

• Lead the assessment and implementation of new customer service tools and systems
• Oversee day-to-day management of customer service systems, including troubleshooting and user onboarding
• Continuously evaluate system performance and identify opportunities for optimization

Required Qualifications:

• 5+ years of relevant experience in systems analysis or administration in a customer service environment
• Proficiency in managing customer service tools such as CCaaS systems and ticketing platforms
• Strong analytical skills to translate business requirements into technical solutions
• Knowledge of industry regulations and security best practices
• Experience with data analysis and visualization tools is a plus