Customer Service Team Lead

Job Summary

A company is looking for a Customer Service Team Lead, Medicare Advantage.

Key Responsibilities

• Lead and supervise a team of customer service representatives, providing direction and support
• Handle escalated customer inquiries, complaints, or complex issues requiring higher expertise
• Identify training needs and provide coaching or training sessions to enhance team skills

Required Qualifications

• Some High School Completed required; Bachelor's Degree in a Related Field preferred
• 3-5 years of customer service experience required
• 1-2 years of leadership/supervisory experience required
• Familiarity with customer service best practices and techniques is essential
• Ability to motivate and inspire a team and resolve conflicts