Customer Service Team Lead

Job Summary

A company is looking for a Team Lead, Customer Service to manage and mentor a customer service team while ensuring high-quality support and performance.

Key Responsibilities

• Lead and manage day-to-day activities of team members
• Conduct team huddles and handle escalated calls
• Monitor quality issues and implement staff contests and recognition programs

Required Qualifications

• Associate's degree or equivalent relevant experience
• 3 years of experience in a customer service lead role
• Strong organizational and time-management skills
• Ability to act independently and as part of a team
• Excellent team-building and employee relationship skills