Customer Service Team Lead
Job Summary
A company is looking for a Team Lead, Customer Service to manage and mentor a customer service team while ensuring high-quality support and performance.
Key Responsibilities
- Lead and manage day-to-day activities of team members
- Conduct team huddles and handle escalated calls
- Monitor quality issues and implement staff contests and recognition programs
Required Qualifications
- Associate's degree or equivalent relevant experience
- 3 years of experience in a customer service lead role
- Strong organizational and time-management skills
- Ability to act independently and as part of a team
- Excellent team-building and employee relationship skills
Complete Job Description
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