Customer Service Team Lead

Job Summary

A company is looking for a Team Lead, Customer Service.

Key Responsibilities

• Assist in establishing and implementing departmental initiatives
• Measure and monitor staffing levels, assign duties and responsibilities
• Complete performance evaluations and track time and attendance

Required Qualifications

• High School Diploma or GED
• Minimum 3 years' experience in a call center environment
• Strong leadership qualities
• Effective time management skills
• Proven ability to collaborate with others