Customer Service Team Lead

Job Summary

A company is looking for a Customer Service Team Lead.

Key Responsibilities

• Oversee and train a team of Customer Service Agents, providing guidance and performance feedback
• Act as a Subject Matter Expert on policies and procedures while managing escalated contacts
• Coordinate communication and monitor daily work adherence to meet performance metrics

Required Qualifications

• 1-2 years of experience managing a team of Customer Service Agents
• Associate degree or 2+ years of relevant experience preferred
• Experience in insurance and familiarity with MS Office, Google Suite, and CRM applications preferred
• Call Center or Customer Service experience is preferred
• Bi-lingual skills are a plus