Customer Service Team Lead

Job Summary

A company is looking for a Team Lead, Customer Service.

Key Responsibilities

• Assist in establishing and implementing departmental initiatives
• Measure and monitor staffing levels, assign duties and responsibilities
• Complete performance evaluations and track time and attendance

Required Qualifications

• Minimum 3 years of experience in a related field
• Experience in training and educating staff on process changes
• Ability to troubleshoot and resolve client concerns
• Experience in preparing and analyzing productivity metrics
• Proven ability to develop and coach team members