Customer Service Team Lead

Job Summary

A company is looking for a Team Lead, Customer Service.

Key Responsibilities

• Assist in establishing and implementing departmental initiatives
• Measure and monitor staffing levels, assigning duties and responsibilities as appropriate
• Troubleshoot and resolve issues with client concerns with a sense of urgency

Required Qualifications

• Minimum 3 years' experience in a relevant field
• Experience in training and educating staff on process changes
• Ability to complete performance evaluations and track time and attendance
• Proficient in preparing and analyzing productivity metrics
• Experience in coaching team members to promote quality