Customer Service Team Lead

Job Summary

A company is looking for a Customer Service Lead to assist in training and developing customer service representatives while managing escalated customer inquiries.

Key Responsibilities

• Train and develop a team of customer service representatives
• Handle escalated customer calls, emails, and chats professionally
• Coordinate with other departments to ensure problem resolution and customer satisfaction

Required Qualifications

• High School Diploma
• Experience with Microsoft Word and Excel
• 2+ years in customer service, help desk, or call center experience in a retail environment
• 1+ years of team leadership experience
• Ability to type 50+ words per minute