Customer Service Team Lead
Job Summary
Guiding a dedicated team in a remote environment, the full-time Customer Service Team Lead will oversee staff performance and workload while ensuring timely, accurate, and compassionate service to members and customers in the healthcare sector.
Key responsibilities
- Lead and mentor team members, developing individual and departmental goals aligned with company strategies
- Monitor team performance, ensuring adequate staffing and continuous improvement in accuracy and efficiency
- Collaborate with cross-functional teams to identify and implement process improvements and address workflow issues
Required qualifications
- Bachelor's degree or four years of relevant experience
- Three years of experience in a management or leadership role
- Three years of experience in an operations environment
- Familiarity with company products and systems
- Experience leading virtual teams
Complete Job Description
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