Customer Service Technician

Job Summary

A company is looking for a Customer Service Technician.

Key Responsibilities

• Respond to technical issues escalated by customers and act as a liaison between operations, clients, and Engineering/Development
• Assist end users by utilizing existing manuals and scripted responses
• Refer ongoing issues to the appropriate engineering support team

Required Qualifications

• Must be a US citizen or authorized to work in the U.S
• Must have maintained a permanent residence in the US for at least the last 3 consecutive years
• High school diploma or GED
• Experience with problem solving and debugging technical issues
• Experience with tools such as ServiceNow, GitHub, and Jira