Customer Service Technician

Job Summary

Supporting a contract with Veterans Affairs, the full-time remote Customer Service Technician will respond to technical issues escalated by customers, acting as a liaison between operations, clients, and engineering teams.

Key responsibilities

• Respond to end-user requests for assistance using existing manuals and scripted responses
• Act as a liaison between operations, clients, and Engineering/Development teams
• Refer ongoing issues to the appropriate engineering support team for resolution

Required qualifications

• High school diploma or GED
• Experience with problem solving, debugging, and providing solutions to technical issues
• Ability to prioritize and execute tasks in a high-pressure environment
• Experience working in a team-oriented, collaborative, agile environment
• Highly self-motivated with the ability to manage multi-discipline triage calls