Customer Service Technician
Job Summary
Supporting a contract with Veterans Affairs, the full-time remote Customer Service Technician will respond to technical issues escalated by customers, acting as a liaison between operations, clients, and engineering teams.
Key responsibilities
- Respond to end user requests for assistance using existing manuals and scripted responses
- Interact effectively with customers and refer ongoing issues to the appropriate engineering support team
- Document and communicate workarounds and solutions clearly
Required qualifications
- High school diploma or GED
- Experience with problem solving, debugging, and providing solutions to technical issues
- Ability to prioritize and execute tasks in a high-pressure environment
- Experience working in a team-oriented, collaborative, agile environment
- Highly self-motivated with the ability to manage multi-discipline triage calls
Complete Job Description
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