Customer Service Technician

Job Summary

To support a growing team, the fully remote Customer Service Technician will respond to technical issues escalated by customers, acting as a liaison between operations, clients, and engineering while providing assistance based on existing manuals and scripted responses.

Key responsibilities

• Respond to end-user requests for assistance and escalate ongoing issues to the appropriate engineering support team
• Document and communicate solutions to technical issues effectively, ensuring customer satisfaction
• Provide support during extended core hours on a rotating schedule, including evenings and weekends

Required qualifications

• Must be a U.S. citizen or authorized to work in the U.S. with a permanent residence for at least the last 3 consecutive years
• Experience resolving technical issues in a Help Desk capacity
• Ability to prioritize and execute tasks in a high-pressure environment
• Experience with tools such as ServiceNow, GitHub, and Jira
• High school diploma or GED