Customer Service Trainee

Job Summary

A company is looking for a Commercial Customer Service Trainee.

Key Responsibilities

• Receiving, investigating, and resolving customer inquiries timely and accurately
• Handling customer service inquiries and problems via telephone and other communication channels
• Documenting all customer communication clearly and ensuring first contact resolution

Required Qualifications

• High School Diploma or equivalent
• 1 year of experience in a customer service support role is required
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Ability to work independently and collaboratively in a fast-paced environment
• Must be able to pass required testing and adhere to assigned schedules