Customer Service Trainer

Job Summary

A company is looking for a Customer Service Trainer.

Key Responsibilities

• Develop, maintain, and deliver structured onboarding and ongoing training programs for customer experience staff
• Facilitate instructor-led, virtual, and one-on-one training sessions on customer service standards and workflows
• Create and update training materials to ensure alignment with current policies and procedures

Required Qualifications

• Minimum of three (3) years delivering formal customer service training
• Prior experience in managing, training, and coaching direct reports
• Knowledge of adult learning principles and instructional design best practices
• Strong working knowledge of customer service workflows and escalation management
• Bachelor's degree in business or related field and/or equivalent experience