Customer Service Trainer

Job Summary

A company is looking for a Learning and Development - Customer Service Dept. Trainer.

Key Responsibilities

• Develop, maintain, and deliver structured onboarding and ongoing training programs for customer experience staff
• Facilitate various training sessions covering customer service standards and workflow processes
• Create and update training materials to reflect current policies and procedures

Required Qualifications

• Minimum of three (3) years delivering formal customer service training
• Prior experience in managing, training, and coaching direct reports
• Knowledge of adult learning principles and instructional design best practices
• Bachelor's degree in business or related field and/or equivalent experience
• Advanced experience with Microsoft Office, particularly Excel