Customer Service Training Coordinator

Job Summary

A company is looking for a SME & Training Coordinator I for the Customer Service Center.

Key Responsibilities

• Serve as a Subject Matter Expert in bank products and services, providing support and training for Customer Service Center staff
• Coordinate training schedules and materials, ensuring compliance with training timelines and quality standards
• Research and resolve complaints while monitoring customer interactions to identify training needs and areas for improvement

Required Qualifications

• Associate's degree and a minimum of 2 years of banking or financial services experience, or equivalent education and experience
• Minimum of two years of contact center experience or equivalent required
• Relevant experience in quality assurance, training, or program management preferred
• Minimum of one year of outbound calling experience preferred
• Minimum of one year of sales experience preferred