Customer Service Training Manager
Job is Expired
Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Tue, Jul 02, 2024
Job Summary
A company is looking for a Customer Service Training Manager.
Key Responsibilities:
- Design and implement training curricula for remote e-commerce teams
- Manage the Customer Service training team and conduct performance evaluations
- Develop learning curriculum and content for instructor-led and self-paced programs
Required Qualifications:
- Proven experience in training supervision, preferably in customer service
- Familiarity with learning management system back-end reporting or administration
- Strong background in adult learning theory and remote training modalities
- Experience with e-learning/design tools such as Articulate Storyline, Adobe Captivate, etc
- Bachelor's degree in education, business, communication, or related field; certifications in training & development are a plus
COMPLETE JOB DESCRIPTION
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Job is Expired
Company Overview
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