Customer Service Training Manager

Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Tue, Jul 02, 2024
This job expires in: 19 days

Job Summary

A company is looking for a Customer Service Training Manager.

Key Responsibilities:
  • Design and implement training curricula for remote e-commerce teams
  • Manage the Customer Service training team and conduct performance evaluations
  • Develop learning curriculum and content for instructor-led and self-paced programs

Required Qualifications:
  • Proven experience in training supervision, preferably in customer service
  • Familiarity with learning management system back-end reporting or administration
  • Strong background in adult learning theory and remote training modalities
  • Experience with e-learning/design tools such as Articulate Storyline, Adobe Captivate, etc
  • Bachelor's degree in education, business, communication, or related field; certifications in training & development are a plus

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