Customer Service Training Manager

Job Summary

A company is looking for a Customer Service Manager - Training/Quality Manager.

Key Responsibilities

• Lead a team of trainers and quality analysts to deliver impactful programs across all customer service touchpoints
• Design and deliver onboarding, product, system, and soft skills training for customer service agents
• Develop and maintain quality monitoring frameworks aligned with customer service standards

Required Qualifications

• Bachelor's degree in Business, Communications, Human Resources, or a related field, or equivalent job experience
• 5+ years of experience in customer service, including 2+ years in a training or quality management role
• Solid knowledge of contact center operations, metrics, and technologies
• Experience with quality monitoring tools and telephone systems