Customer Service Video Specialist

Job Summary

A company is looking for a Customer Experience Specialist for video support.

Key Responsibilities

• Engage with customers through live video calls to provide real-time product support
• Maintain a professional video presence and assist with order management tasks
• Document all interactions in the CRM system to enhance future customer interactions

Required Qualifications

• 1-3 years of customer service experience, preferably in retail or virtual support
• Must provide own device with an integrated camera and reliable internet access
• Private workspace free from distractions and background noise is required
• Comfortable with on-camera video communication and navigating multiple systems
• Flexibility to work varied hours, including evenings, weekends, or holidays