Customer Services Engineer

Job Summary

To ensure customers maximize their use of the Seemplicity platform, the full-time Customer Services Engineer will manage customer relationships, assist with platform deployment, and troubleshoot technical issues in a dynamic environment.

Key responsibilities

• Overall responsibility for the customer experience and ongoing relationship management with technical resources
• Assist customers in deploying the Seemplicity platform and monitor deployments for discrepancies
• Communicate customer requirements and use cases to Product and Marketing for continuous improvement

Required qualifications

• 3-5 years of experience in customer-facing technical roles such as support, professional services, or consultancy
• Excellent technical skills with the ability to troubleshoot in dynamic technology environments
• Knowledge of cloud environments and experience with cybersecurity tools (e.g., Wiz, Orca, Rapid7, Qualys)
• Project management capabilities to organize and maintain customer status and action items
• Knowledge of Python and/or SQL