Customer Solution Advisor

Job Summary

Acting as a crucial link between the On-Demand Customer Success team and clients, the full-time Customer Solution Advisor will manage high-impact engagements to stabilize customer accounts, resolve critical issues, and drive measurable outcomes while working in a dynamic environment.

Key responsibilities

• Own and lead customer engagements, implementing solutions directly within Bullhorn software
• Serve as a liaison for customers, documenting pain points and providing guidance to enhance their experience
• Collaborate with internal teams to ensure alignment on customer needs and timely completion of deliverables

Required qualifications

• 2-3 years of experience in a customer-facing technical role such as customer success, technical support, or consulting
• Demonstrated problem-solving skills with a proactive, hands-on approach to driving results
• Proven ability to manage multiple priorities independently in a fast-paced environment
• Experience working cross-functionally and influencing internal teams without direct authority
• Familiarity with the Bullhorn Middle Office and related products is a plus