Customer Solution Architect Director

Job Summary

A company is looking for a Director, Customer Solution Architect.

Key Responsibilities

• Lead and mentor a team of Customer Solution Architects, focusing on performance management and career development
• Guide technical strategy and innovation to align customer needs with platform capabilities
• Oversee customer engagement and account health management to ensure satisfaction and reduce churn

Required Qualifications

• 10+ years of experience in data and analytics, with a background in pre-sales, solution architecture, or customer success leadership
• 5+ years of experience in a people leadership role managing technical teams in an enterprise software environment
• Deep understanding of data warehouse architectures, big data technologies, and cloud ecosystems
• Experience engaging with C-level executives and a proven track record in building trusted customer relationships
• BA/BS in Computer Science, Engineering, or a related field; advanced degree preferred