Customer Solutions Architect

Job Summary

To drive client customer success strategies and streamline internal processes, the full-time remote Customer Solutions Architect will enhance client satisfaction, loyalty, and retention while optimizing the overall customer experience.

Key Responsibilities:

• Develop and execute customer success strategies that align with clients' business goals and demonstrate ROI
• Monitor customer satisfaction and implement retention strategies, ensuring a 5-star experience for clients
• Collaborate with internal teams to deliver quality work and support the sales team in developing tailored strategies for prospects

Required Qualifications:

• Bachelor's degree in Marketing, Business Administration, Communications, or a related field
• Minimum of 5 years of experience in customer success strategy and execution
• Proven experience with HubSpot Service Hub and a deep understanding of the HubSpot ecosystem
• Experience in setting and achieving annual and quarterly goals for clients
• Strong interpersonal skills and a passion for client success