Customer Solutions Associate

Job Summary

A company is looking for a Customer Solutions Associate to support the accurate processing of account data and customer requests.

Key Responsibilities of the Customer Solutions Associate:

• Review and process account data for accurate entry into rating systems
• Research property locations, prior coverage, and loss history using internal tools and online resources
• Communicate with brokers, agencies, and internal teams via phone and email to resolve inquiries

Qualifications and Skills for the Customer Solutions Associate:

• Proficiency in Microsoft Excel and ability to learn new systems quickly
• Previous experience in insurance, underwriting, or customer service preferred
• Ability to analyze data and apply guidelines accurately
• Strong attention to detail and organizational skills