Customer Solutions Associate

Job Summary

A company is looking for an Associate, Customer Solutions.

Key Responsibilities

• Review, revise, and draft standard operating procedures (SOPs) for Customer Solutions processes
• Collaborate with Legal and Compliance teams to ensure adherence to industry regulations
• Work with Customer Solutions Analysts to identify operational pain points and implement solutions

Required Qualifications

• High school diploma required; bachelor's degree preferred
• 2 years of professional experience in a support or operations environment
• Minimum of six months in financial services with an understanding of consumer lending products
• Strong command of Microsoft Office and Google Suite for data management
• Experience leading small projects or contributing to larger projects as part of a team