Customer Solutions Associate

Job Summary

Supporting the accurate evaluation and processing of customer insurance accounts, the hybrid contract-to-hire Customer Solutions Associate will manage data entry, deliver responsive service to customers and partners, and assist with quoting and policy administration activities.

Key responsibilities

• Support the processing and maintenance of account information by reviewing applications and entering details into internal systems with high accuracy
• Deliver responsive service to customers, brokers, and internal teams through phone and email communication while addressing inquiries
• Research property and account information to verify coverage history and assist with quoting and policy administration activities

Required qualifications

• Strong data entry and administrative skills with the ability to manage detailed information accurately
• Proficiency in Microsoft Excel and technology-based tools for organizing and analyzing account-related data
• Effective written and verbal communication skills with a customer service mindset
• Strong research and organizational abilities with attention to detail in a fast-paced environment
• Ability to balance multiple priorities and work both independently and collaboratively