Customer Solutions Associate

Job Summary

Serving as the primary point of contact for customers, the remote Customer Solutions Associate will optimize orders, drive efficiency, and minimize waste throughout the end-to-end Order to Cash process while collaborating with various teams to resolve issues and enhance customer satisfaction.

Key Responsibilities:

• Capture and categorize customer demand through telephone and email, ensuring accurate order creation
• Monitor open orders and collaborate with partners to resolve blocked orders and optimize logistical efficiency
• Act as the main contact for return requests, ensuring compliance with policies and coordinating necessary actions

Required Qualifications:

• High school degree or GED required; Bachelor's degree preferred
• 2+ years of experience in Supply Chain preferred (e.g., Order Management, Distribution)
• Availability to work flexible shifts based on customer geography/time zone
• Must have reliable internet service with direct access to a modem for remote work
• Dedicated workspace to manage customer calls and work equipment