Customer Solutions Associate

Job Summary

Supporting call center activities, the remote Customer Solutions Associate will manage customer inquiries, capture and process orders, and collaborate with various teams to ensure best-in-class service in a part-time capacity.

Key Responsibilities

• Capture and process incoming customer calls to ensure accurate order creation
• Collaborate with the Order Fulfillment team to resolve delivery issues and provide status updates to customers
• Participate in continuous improvement initiatives and operational review meetings

Required Qualifications

• High school diploma or equivalent required; undergraduate degree strongly preferred
• 1+ years' experience in a call center or related environment; order fulfillment experience strongly preferred
• Availability to work different shifts based on customer geography/time zone
• Reliable internet service with direct access to a modem for remote work
• Proficiency in Microsoft Office applications and familiarity with SAP preferred