Customer Solutions Director

Job Summary

A company is looking for a Customer Solutions Director - AI Assessment Lab.

Key Responsibilities

• Ensure successful, timely delivery of projects and client engagements
• Lead end-to-end execution of customer engagements, coordinating technical and non-technical teams
• Build trusted relationships with stakeholders, driving renewals and revenue expansion

Required Qualifications

• Experience in program management, particularly in client-facing environments
• Proven ability to translate customer needs into actionable deliverables
• Strong background in managing relationships with AI developer clients
• Experience navigating challenges specific to clinical AI
• Ability to influence product roadmaps based on client feedback