Customer Solutions Engineer

Job Summary

Seeking a hands-on Customer Solutions Engineer, the full-time remote position will manage new customer onboarding and implementation, conduct pre-sales technical discovery, and oversee carrier and system integrations to enhance customer experience and streamline processes.

Key responsibilities

• Lead technical discovery conversations and assess integration requirements during the pre-sales process
• Own the onboarding process for new customers, coordinating implementation activities and managing multiple concurrent projects
• Develop and improve documentation and processes for customer enablement and support, ensuring successful launches and adoption

Required qualifications

• 5+ years of experience in Solutions Engineering, Implementation Consulting, or a related customer-facing technical role
• Experience with SaaS platforms, particularly in ecommerce, logistics, or supply chain
• Strong technical aptitude with knowledge of APIs, integrations, and data workflows
• Exceptional project management skills with the ability to handle multiple customer projects simultaneously
• Self-starter mentality suited for fast-paced startup environments, with an interest in AI-powered support tools being a plus