Customer Solutions Engineer

Job Summary

Working in a hybrid capacity, the full-time Customer Solutions Engineer will serve as the technical liaison for Enterprise/Strategic accounts, addressing complex customer issues, supporting the customer lifecycle, and optimizing internal processes through automation and custom scripting.

Key responsibilities

• Own and resolve complex customer issues by collaborating with Customer Success Management and understanding customers' technical requirements
• Act as the technical point of contact throughout the customer lifecycle, ensuring successful integration and machine learning model health
• Automate and optimize internal and external processes by writing custom queries and scripts to enhance efficiency and demonstrate ROI

Required qualifications

• 5+ years in a technical customer-facing role
• Experience collaborating with data science, engineering, and product teams
• Strong scripting and querying skills (e.g., SQL, Python, Bash) and familiarity with APIs and web technologies
• Ability to manage multiple projects and thrive under pressure
• Bonus points for experience in the B2B payments and/or fraud space