Customer Solutions Engineer

Job Summary

As a Customer Solutions Engineer specializing in AI Agents, the full-time remote position will architect Superhuman activations, design system integrations, and serve as the primary technical guide for customers, ensuring seamless onboarding and high-performing AI workforce implementations.

Key responsibilities

• Architect Superhuman Activation by leading the technical discovery and mapping existing business systems to the AI framework
• Design and implement data flows between 1mind agents and client tech stacks, including CRMs and APIs
• Conduct quality assurance and optimization through rigorous testing of agent behaviors pre and post-deployment

Required qualifications

• 3 - 5+ years in a technical, customer-facing role within a SaaS environment
• Proven experience with system integration, including REST APIs and webhooks
• Background in workflow design using tools like LucidChart or Miro
• Experience managing high-stakes projects for enterprise-level stakeholders
• Familiarity with AI/ML concepts and technical proficiency in Python, JavaScript, or SQL is a plus