Customer Solutions Engineer

Job Summary

To support client onboarding and API integrations, the part-time Contractor Customer Solutions Engineer will guide customers through technical discovery, manage implementation coordination, and serve as a central connector between various teams while working remotely from Latin America.

Key responsibilities

• Manage technical discovery and solution guidance by understanding customer goals and explaining integration options
• Oversee technical onboarding and implementation coordination, ensuring clear documentation and tracking of requirements
• Facilitate cross-functional communication and escalate complex decisions to appropriate teams while maintaining alignment with stakeholders

Required qualifications

• 3+ years of experience in solutions consulting, technical implementation, or a similar client-facing technical role
• Hands-on experience with APIs and system integrations, including basic troubleshooting and authentication concepts
• Ability to read and understand simple code or scripts and write basic scripts in at least one programming language
• Experience in gathering business and technical requirements and translating them into clear documentation
• Fluent professional English for technical conversations and collaboration with U.S.-based stakeholders