Customer Solutions Engineer
Job Summary
Serving as a flexible technical resource, the remote Customer Solutions Engineer will partner with Customer Success Managers (CSMs) to address complex customer needs through short-term technical engagements, focusing on platform optimization and best practices.
Key responsibilities
- Provide technical support for challenging customer situations that exceed standard support capabilities
- Conduct project-based engagements, including configuration reviews and proactive platform tuning
- Document customer interactions and recommendations in CRM for visibility and clarity
Required qualifications
- 3+ years in a customer-facing technical role within enterprise SaaS or cybersecurity
- Strong understanding of Abnormal's platform and configuration best practices
- Ability to manage multiple concurrent engagements across diverse customer accounts
- Excellent communication skills with both technical and business stakeholders
- Strong planning and time-management skills to navigate various technical situations effectively
Complete Job Description
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