Customer Solutions Manager

Job Summary

A company is looking for a Customer Solutions Manager to optimize the post-launch customer experience for law firms.

Key Responsibilities

• Lead customers from implementation through adoption and ongoing success
• Translate customer requirements into practical solutions within the platform
• Monitor customer usage and workflow performance to identify improvement areas

Required Qualifications

• 5+ years of experience in a customer-facing SaaS role
• 2+ years of experience in LegalTech or legal operations
• Strong ability to document and improve customer workflows
• Experience managing complex customer environments
• Proven ability to manage multiple accounts and projects effectively