Customer Solutions Manager

Job Summary

A company is looking for a Customer Solutions Manager to manage the ongoing success of Strategic Customers throughout their customer journey.

Key Responsibilities

• Partner with internal teams to determine optimal customer solutions
• Manage a portfolio of customer projects and proactively address challenges
• Collaborate with customers to understand their needs and optimize the use of the platform

Required Qualifications

• 3+ years of experience in implementation, learning program management, project management, or business analysis
• Ability to translate business needs into technology-based solutions
• Experience with technical solutions involving APIs, SFTP, SQL, and basic programming
• Experience in cloud-based integrations and software implementation is an asset
• Ability to prioritize multiple projects and adapt to changing priorities