Customer Solutions Manager

Job Summary

A company is looking for a Customer Solutions Manager to optimize the post-launch customer experience for law firms.

Key Responsibilities

• Lead a portfolio of customers from implementation through adoption and ongoing success
• Translate customer requirements into practical solutions within the platform, including workflow recommendations and process improvements
• Monitor customer usage and performance to identify areas for improvement and ensure value realization

Required Qualifications

• 5+ years of experience in a customer-facing SaaS role such as Customer Success or Solutions Consulting
• 2+ years of experience in LegalTech or legal operations
• Strong ability to document and improve customer workflows
• Experience managing complex customer environments impacting outcomes
• Proven ability to manage multiple accounts and projects while maintaining quality