Customer Solutions Partner

Job Summary

Supporting customer solutions and operational efforts remotely, the full-time Customer Solutions Partner will manage inbound customer inquiries, resolve issues, and ensure exceptional customer experiences while collaborating with sales teams.

Key Responsibilities:

• Manage a growing volume of inbound calls, tickets, and chats related to customer orders and inquiries
• Resolve customer concerns by clarifying issues and following up to ensure complete resolution
• Provide accurate information using the correct methods and tools while maintaining customer records

Required Qualifications:

• 2+ years of experience in a customer service position
• Familiarity with CRM/JDE systems and practices
• Experience with detailed data entry and problem-solving within an ERP system
• Must reside full-time in the continental US
• Bachelor's Degree in business, supply chain, or related field preferred