Customer Solutions Representative

Job Summary

A company is looking for a Customer Solutions Representative, Associate.

Key Responsibilities:

• Retain merchant customers seeking to cancel service and generate sales by placing outbound calls to former merchants
• Resolve outstanding issues and educate merchants on the value proposition of remaining with the company
• Maintain current understanding of processing rate structures and industry knowledge

Required Qualifications:

• High School Diploma or equivalent
• Minimum one (1) year experience in a call center environment
• Minimum one (1) year experience as a Sales, Retention, or Loyalty Representative
• Ability to balance assertiveness and empathy when negotiating with customers
• Demonstrated ability to make independent decisions based on customer needs