Customer Solutions Representative

Job Summary

Proactively making outbound and handling inbound calls, the full-time Customer Solutions Representative will assist auto loan customers with payment issues while providing exceptional service and maintaining professionalism in a remote environment.

Key responsibilities

• Make outbound calls and manage incoming calls to meet performance standards
• Negotiate payment arrangements with customers regarding late or missed payments
• Document all interactions clearly and accurately while maintaining confidentiality of customer information

Required qualifications

• High school diploma or GED equivalent required
• 0 years of experience; experience in financial services is preferred
• Associate or bachelor's degree in business or related field may substitute for experience
• Bilingual (Spanish) skills are a plus
• Proficiency with Microsoft Windows and internet-based applications required