Customer Solutions Specialist

Job Summary

A company is looking for a Customer Solutions Specialist to provide support for its growing user base.

Key Responsibilities

• Provide timely, high-quality support to customers across multiple channels
• Become a product expert to effectively triage and resolve customer inquiries and technical issues
• Create and maintain help center content, including FAQs and troubleshooting guides

Required Qualifications

• 2+ years of experience in a customer support or customer solutions role at a technology company
• Ability to learn and retain deep product knowledge quickly
• Experience working in a fast-paced, dynamic startup environment
• Familiarity with the EdTech sector is a plus
• Exposure to AI-powered tools or platforms is a plus