Customer Solutions Specialist

Job Summary

A company is looking for a Specialist - Global Customer Solutions (Remote).

Key Responsibilities

• Research and resolve high-profile customer complaints, including those related to flight incidents and regulatory mandates
• Document and represent cases properly, including public statements and follow-ups with the Department of Transportation
• Conduct root cause analysis and communicate suggestions for addressing failures, while providing support to team members

Required Qualifications

• Bachelor's degree or equivalent work experience
• 1+ years of operational or contact center experience
• Ability to maintain confidentiality and work independently or collaboratively
• Proven analytical skills and ability to prioritize work effectively
• Knowledge of Microsoft Office products and email applications