Customer Solutions Specialist

Job Summary

A company is looking for a Customer Solutions Specialist to provide technical assistance and support to its paid users.

Key Responsibilities

• Troubleshoot and resolve technical issues for paid users across high-traffic support channels
• Investigate complex customer issues to identify root causes and drive resolutions
• Collaborate with Product and Engineering to escalate problems and improve user experience

Required Qualifications

• 2+ years of experience in customer support or technical support roles
• Experience with crypto data and familiarity with SQL or basic data querying
• Proven ability to stay organized and thrive in a fast-paced support environment
• Strong investigative skills and a problem-solving mindset
• Based in the US East Coast (EST) or Europe West (GMT or CEST)