Customer Solutions Specialist

Job Summary

A company is looking for a Customer Solutions Specialist to enhance customer connections and support the residential commodity business.

Key Responsibilities

• Deliver exceptional customer experiences by building rapport and addressing customer needs
• Educate customers on residential commodity markets and support retention efforts
• Assist customers with service setup, payment processing, and inquiries while ensuring timely resolutions

Required Qualifications

• High school diploma or equivalent
• 2 years' experience in a customer-facing environment preferred
• Ability to navigate systems and procedures effectively
• Flexibility to work Monday - Friday and rotating Saturdays
• Basic knowledge of Windows, MS Office Suite, and Internet Explorer