Customer Solutions Specialist

Job Summary

A company is looking for a Customer Solutions Specialist.

Key Responsibilities:

• Deliver exceptional customer experiences by building rapport and addressing customer needs
• Educate customers on residential commodity markets and support retention efforts
• Assist customers with service setup, payments, and follow up on inquiries for resolution

Required Qualifications:

• High school diploma or equivalent
• 2 years' experience in a customer-facing environment preferred
• Ability to multitask effectively and adhere to a set schedule
• Basic knowledge of Windows, MS Office Suite, and Internet Explorer
• Must be authorized to work in the US on a full-time basis