Customer Solutions Specialist

Job Summary

Seeking a full-time remote Customer Solutions Specialist, the candidate will manage client inquiries, de-escalate issues, and maintain detailed records while working from 11:00 am to 8:00 pm EST, Monday through Friday.

Key responsibilities

• Manage and resolve client inquiries and issues, including de-escalating difficult situations
• Prioritize and organize tasks to meet deadlines and maintain high-quality service
• Accurately document client interactions and maintain detailed records

Required qualifications

• Bachelor's degree or equivalent work experience
• 3-5 years of customer service/contact center experience
• Completed all pre-requisite training and courses associated with the Support Agent position
• Google Workspace experience
• Experience with Five9, Salesforce, and Slack