Customer Solutions Specialist

Job Summary

Building customer connections remotely, the full-time Customer Solutions Specialist will educate clients on sustainability initiatives and green energy while providing exceptional customer experiences and support with service setup and inquiries.

Key responsibilities

• Deliver exceptional customer experiences by proactively building rapport based on business and personal needs
• Educate customers on IGS sustainability initiatives and residential commodity products while driving sales and retention
• Conduct consultative analysis to identify opportunities for up-selling and cross-selling, achieving departmental customer experience and sales standards

Required qualifications

• High school diploma or equivalent
• 2 years of experience in a customer-facing environment preferred
• Basic knowledge of Windows, MS Office Suite, and Internet Explorer
• Strong interpersonal and conversational skills
• Ability to multitask effectively and adhere to a set schedule