Customer Solutions Specialist

Job Summary

To enhance patient prescription experiences, the full-time Customer Solutions Specialist will work remotely, serving as a subject matter expert on AbbVie's in-office portals and access solutions while collaborating with healthcare provider offices and field teams.

Key responsibilities:

• Understand and improve HCP office processes by offering electronic solutions that enhance the patient Rx experience
• Represent AbbVie's HCP-facing portals and provide regular updates on functionalities to HCP offices
• Evaluate and diagnose areas of delay in patient Rx experiences, implementing AbbVie digital solutions as needed

Required qualifications:

• Bachelor's degree preferred or relevant industry experience required
• 2+ years of experience with drugs requiring prior authorization and specialty pharmacies
• Strong understanding of drug acquisition and dispensing in the immunology specialty biologics space
• Prior healthcare sales experience or experience in a healthcare environment preferred
• Valid driver's license and ability to qualify for and maintain a fleet vehicle