Customer Solutions Specialist
Job Summary
Working remotely in a full-time capacity, the Customer Solutions Specialist will provide individualized support to customers through phone, live chat, and email, focusing on problem-solving and enhancing customer experiences in a fast-paced environment.
Key responsibilities
- Communicating with empathy and confidence to address customer inquiries and resolve issues
- Investigating complex customer situations by analyzing multiple systems and previous interactions
- Using sound judgment to make decisions regarding credits, refunds, and other customer resolutions
Required qualifications
- Conversational fluency in English with strong verbal and written communication skills
- Experience with Office 365, Windows systems, and internet-based tools
- Typing speed of at least 40 Words Per Minute (WPM)
- Reliable high-speed internet connection of at least 75mbps download/10mbps upload
- No degree required; relevant skills and experience are prioritized
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 43,976 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
